Sr. Support Engineer (Mountain View, CA)

Responsibilities:
Provide day to day technical support for customers, prospects and partners worldwide. The individual should have a very strong technical background and be very keen in troubleshooting issues. Normal operations require managing critical issues, regularly communicating with customers, training on product features and providing on call support. Ability to reproduce customer environments in order to root cause issues will be key. The individual should be versatile enough to handle multiple responsibilities in addition to the support (i.e. training, pre-sales demos, field engineer/deployments).

Requirements:
Strong networking background i.e.:
• DNS configuration
• IP routing concepts
• Firewall and DMZ configuration and/or troubleshooting
• VPN and other related security concepts
• Packet capture and analysis
• Understanding of typical enterprise IT software (Microsoft Exchange, LDAP, ActiveSync, etc)
• Ability to configure, manage and troubleshoot in complex IT environments (Virtual instances, clustered environments, WANs, etc)
• Strong Linux or UNIX background from perspective of deployments, software install and network management
• Expert troubleshooting and reasoning skills
• Strong SQL experience and understanding of relational databases
• Understanding Mobile concepts such as GSM, CDMA, 3G, etc a plus
• Experience with smartphone concepts a plus
• Experience in client server architectures
• Ability to manage multiple issues while maintaining short response and resolution times
• Ability to communicate effectively with customers and properly manage expectations
• BS in Computer Science or related technical field preferred


send all resumes to kbretz AT kbretz DOT com